The European Research Institute in Service Science that participates in this project is hosted by the Tilburg School of Economics and Management (TiSEM) at Tilburg University (Netherlands). ERISS is a multi-disciplinary, internationally renowned research and development institute that is committed to pooling, coordinating and consolidating research activities in service science, management and engineering (SSME) across Europe. To achieve multidisciplinary excellence in SSME, ERISS works closely with other research groups hosted by TiSEM, such as CentER, a world-class economics and business research institute. Tilburg’s goal is to become the best education and research institute in the Netherlands and among the top five at the European level in all departments. ERISS undertakes research in service science, particularly in the area of globally integrated networks of “smart” services in domains that include manufacturing, healthcare, logistics and smart cities. Smart service networks will form the backbone of smart applications that address societal challenges and improve the quality of life. The focus of research at ERISS is the real-world challenges facing smart services and applications that demand the use of a wide range of multiple conceptual, methodological, technological and substantive approaches.

ERISS is a world leader in matters related to services research. Members of ERISS have experience of participation in international projects and collaborations. ERISS is the scientific director of the EC’s FP7 Network of Excellence in Software Services & Systems (S-Cube, Service- based systems were also researched by ERISS as part of their work in the FP7 STREP COCKPIT project that used Web 2.0 techniques and social media to allow collaborative service design and delivery between citizens and public administrations. In the FP-7 STREP project COMPASERISS staff has developed a request and service compliance language for automatic checking of business process compliance with business rules and regulations. In addition, ERISS was involved in the FP-7 IP 4CaaST project where they developed the blueprinting DSL and methodology as a means to describe, discover, customize and dynamically deploy cloud software service systems. Furthermore, ERISS currently has a leading role in the FP-7 CIP project CitySDK, which aims to create a toolkit for the development of digital services within cities. The toolkit comprises of open and interoperable digital service interfaces as well as processes, guidelines and usability standards. A full list of ERISS projects (completed and active) can be found at Lastly, ERISS is the leader of an international consortium awarded a five-year prestigious ErasmusMundus grant from the EC to coordinate the International Masters in Service Engineering.

Role in the project

ERISS will contribute expertise on DevOps, service-engineering, service design techniques, Cloud computing application development techniques, and knowledge-based structures for the development of large scale smart cloud services.